Returns & Refunds Policy
Last updated: October 2026
This Returns & Refunds Policy explains the rules applicable to returns, cancellations, refunds and defective or incorrect products purchased through perfumeband.com (the “Website”).
This Policy is intended to operate together with our Terms & Conditions and does not limit any mandatory consumer rights that cannot legally be excluded or restricted.
1. Our Return Policy
We want you to be satisfied with your PerfumeBand purchase.
If you wish to return an eligible product, please contact us before sending anything back. Do not send a product to us without first receiving return instructions from our customer support team.
2. Right of Withdrawal
Where applicable consumer law gives you a statutory right to withdraw from an online purchase, you may exercise that right within the legally applicable period without having to provide a reason.
For consumers covered by the EU statutory withdrawal rules, this generally means 14 days from receiving the goods, subject to applicable legal exceptions.
To exercise the right of withdrawal, contact us clearly within the applicable period:
Email: info@mfwebdesign.com
Please include:
- Your full name
- Order number
- Product being returned
- Confirmation that you wish to cancel/return the order
We will then provide the appropriate return instructions.
3. Condition of Returned Products
Where a statutory withdrawal right applies, you may handle and inspect the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary, to the extent permitted by applicable law.
For hygiene and health-protection reasons, certain products may be subject to legal exceptions from the right of withdrawal where the product has been unsealed after delivery and the applicable conditions for the exception are met.
This may be particularly relevant where a PerfumeBand product has been used with fragrance or otherwise opened in a manner that makes it unsuitable for resale.
Any such exception will only be applied where permitted by applicable law.
4. Return Shipping
Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning a product when exercising a statutory right of withdrawal.
Where a return is required because we supplied an incorrect, defective or materially non-conforming product, we will handle the return in accordance with applicable consumer law.
5. Refunds
Once an eligible return or cancellation has been accepted, we will process the applicable refund in accordance with applicable law.
Where a statutory withdrawal right applies, refunds will generally include the standard delivery cost paid for the original order, subject to the legal rules applicable to the order.
If you selected a more expensive delivery method than the least expensive standard delivery option offered by us, the additional cost may not be refundable where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction unless another method is agreed with you.
6. When Will I Receive My Refund?
Refund timing can depend on the payment provider and banking system.
We will process an approved refund within the period required by applicable law. The time for the funds to appear in your account may then depend on your bank or payment provider.
Where a return of goods is involved, we may be entitled to withhold reimbursement until we have received the goods back or you have provided evidence that you have returned them, whichever occurs first, where permitted by applicable law.
7. Damaged Products
If your product arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the problem
- Photographs of the product
- Photographs of the packaging where relevant
We will review the issue and provide instructions.
Nothing in this section limits any statutory rights you may have concerning defective or non-conforming goods.
8. Incorrect Product
If you receive a product that does not correspond to your order, contact us as soon as possible.
Please provide your order number and photographs of the product received.
We will investigate the issue and, where appropriate, arrange the appropriate replacement, return or refund in accordance with applicable law.
9. Defective or Non-Conforming Products
If a product is defective or does not conform to the applicable contract, you may have statutory rights to remedies such as repair, replacement, price reduction or refund, depending on the circumstances and applicable law.
These statutory rights are separate from any voluntary return policy offered by us.
10. Products That Have Been Used
For hygiene, safety and resale reasons, we may be unable to accept certain voluntary returns where a product has been used, filled with fragrance, damaged, altered or otherwise handled beyond what is permitted by applicable law.
This does not affect mandatory statutory rights relating to defective or non-conforming products.
11. Sale and Promotional Items
Products purchased during sales or promotional campaigns remain subject to the same mandatory consumer rights as other products.
Any additional promotional return conditions will be clearly communicated before purchase and will not override mandatory legal rights.
12. Exchanges
If you would like to exchange a product for another color or product, please contact us before returning the item.
Depending on availability and applicable circumstances, we may offer an exchange or may instead process a return and require a new order.
13. Non-Returnable Situations
Subject to mandatory consumer rights, a return may not be accepted where:
- The product has been materially damaged by the customer.
- The product has been modified or altered.
- The product has been used beyond what is permitted by applicable law.
- The product is returned without following our return instructions.
- A legally applicable withdrawal exception applies.
14. How to Start a Return
To request a return, cancellation or refund, contact:
Email: info@mfwebdesign.com
Phone: +34 627 125 978
Please include your order number and clearly explain the reason for contacting us.
We will provide the appropriate instructions based on your situation.
15. Our Business Details
MILAD FAGHIHI MARKETING SERVICES VIA SOCIAL MEDIA LLC
Address:
Al Khabeesi Building, Plot 128-246
Dubai, United Arab Emirates
Phone:
+34 627 125 978
Email:
info@mfwebdesign.com
Website:
perfumeband.com
16. Changes to This Policy
We may update this Returns & Refunds Policy from time to time to reflect changes to our products, procedures or applicable legal requirements.
The latest version will always be published on this page.
Last updated: October 2026
